Frost & Sullivan Recognizes the Outstanding Customer Value Provided by Verizon’s VoIP Access and SIP Trunking Solutions
MOUNTAIN VIEW, CA, Nov 22, 2011 (MARKETWIRE via COMTEX) –
Based on its recent analysis of the VoIP access and SIP trunking
market, Frost Sullivan has recognized Verizon with the 2011 North
American Frost Sullivan Customer Value Enhancement Award.
Each year, Frost Sullivan presents this award to the company that
has demonstrated excellence in implementing strategies that
proactively create value for its customers with a focus on improving
the return on the investment that customers make in its services or
products. This award recognizes the company’s inordinate focus on
enhancing the value that its customers receive, beyond simply good
customer service, leading to improved customer retention and
ultimately customer-base expansion.
“Significant experience in delivering next-generation services and
solutions, an expansive global network footprint and breadth of
partnerships, a broad voice over Internet protocol (VoIP)/ Session
Initiation Protocol (SIP) access services portfolio and unique
capabilities such as Burstable Enterprise Shared Trunking (BEST) and
VoIP IP Enterprise Routing (VIPER), have helped Verizon deliver
superior value to its business customers,” notes Frost Sullivan
Program Director Elka Popova. “While its services provide
considerable benefits to businesses of all sizes, Verizon is
particularly well positioned to enable large, multi-site businesses
to gain greater value from deploying IP communications services and
solutions.”
“Verizon continues to blaze an innovative trail for our voice-over-IP
customers which this industry recognition reinforces,” said Mike
Palmer, vice president of enterprise strategy and chief marketing
officer with Verizon. “SIP communications is surging in popularity
not only for the network and operational efficiencies it delivers,
but also for its inherent unified communications platform for hot
applications such as video chat, social networking, presence and
mobile device support.”
About a decade ago, Verizon was among the first service providers in
North America to launch a range of next-generation services including
hosted IP Centrex and IP Integrated Access services. As a pioneer in
this space, Verizon has contributed to a growing awareness of the
benefits of VoIP and network convergence. Throughout the years, it
has leveraged customer feedback and competitive intelligence to
continuously enhance its VoIP portfolio and add new features and
capabilities.
In addition, Verizon offers a broad portfolio of VoIP access services
catering to the needs of businesses with varying customer premises
equipment (CPE) and network interfaces.
“Frost Sullivan recognizes that by offering multiple options to its
customers, Verizon is not only expanding its own market reach, but is
also enabling organizations with diverse communications environments
(including hybrid TDM and IP networks) to deploy VoIP at their own
pace, using the access-network solution that best fits their needs
and existing infrastructure,” explains Popova. “Businesses can
migrate to next-generation platforms and services gradually, without
having to switch providers.”
Verizon’s IP Integrated Access (IPIA) service is targeted at the
majority of businesses that have and want to keep their analog key
systems or TDM PBXs. Verizon also offers its high-growth IP Trunking
service that is specifically targeted at businesses deploying IP PBX
equipment with next-generation solutions.
“The company’s BEST capability is a unique, first-to-market
next-generation access solution that delivers superior value to
larger, multi-site organizations,” adds Popova. “Over 80 percent of
the company’s trunking customers are using its BEST service, with
centralized and decentralized designs, which is a testament to the
service’s great value to business customers.”
The VIPER feature, which is available with its IP Trunking services,
allows Verizon VIPER-enabled customers to communicate on net with
each other, across organizations. Such a feature is tremendously
useful to businesses looking to realize cost efficiencies in their
communications with suppliers, customers and partners. Verizon
announced last week that VIPER customers can now also communicate
using high-definition voice and video capabilities.
“An extensive geographic footprint and agreements with other
providers have enhanced the value of Verizon’s VoIP access and SIP
trunking services to multi-national businesses,” concludes Popova.
“Verizon helps such businesses consolidate their infrastructure and
services, vendor relationships, and management and billing
processes.”
Frost Sullivan’s Best Practices Awards recognize companies in a
variety of regional and global markets for demonstrating outstanding
achievement and superior performance in areas such as leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analysis, and
extensive secondary research in order to identify best practices in
the industry.
About Verizon Communications
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New
York, is a global leader in delivering broadband and other wireless
and wireline communications services to consumer, business,
government and wholesale customers. Verizon Wireless operates
America’s most reliable wireless network, with more than 107 million
total connections nationwide. Verizon also provides converged
communications, information and entertainment services over America’s
most advanced fiber-optic network, and delivers integrated business
solutions to customers in more than 150 countries, including all of
the Fortune 500. A Dow 30 company with $106.6 billion in 2010
revenues, Verizon employs a diverse workforce of more than 195,000.
For more information, visit
www.verizon.com .
About Frost Sullivan
Frost Sullivan, the Growth Partnership Company, enables clients to
accelerate growth and achieve best-in-class positions in growth,
innovation and leadership. The company’s Growth Partnership Service
provides the CEO and the CEO’s Growth Team with disciplined research
and best-practice models to drive the generation, evaluation, and
implementation of powerful growth strategies. Frost Sullivan
leverages 50 years of experience in partnering with Global 1000
companies, emerging businesses and the investment community from more
than 40 offices on six continents. To join our Growth Partnership,
please visit
http://www.awards.frost.com .
Contact:
Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: mireya.espinoza@frost.com
SOURCE: Frost Sullivan
mailto:mireya.espinoza@frost.com
Copyright 2011 Marketwire, Inc., All rights reserved.
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